Privacy policy

Last updated: September 7, 2026
MediaCenter operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including financial account numbers, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry or requesting a price quote.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources
We may collect personal information from the following sources:
  • Directly from you including when you visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you visit our website, and through the use of cookies and similar tracking technologies;
  • From our service providers including when we engage third-party software applications to enable certain design or storage technology to collect or process your personal information on our behalf;
  • From our partners or other trusted third parties.

How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to arrange for shipping, to facilitate any returns and exchanges, and to create a customized shopping experience for you.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send promotional communications by email, text message, or web-app notifications based on items you previously have viewed or added to your cart.
  • Security and Fraud Prevention: We use your personal information to provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
  • Communicating with You: We use your personal information to provide you with customer support, to be responsive to your price inquiries, and to maintain our business relationship with you.
  • Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances include:
  • With platform infrastructure vendors and other third parties who perform operational services on our behalf (e.g. IT database management, core server processing, data analytics, cloud storage, and hosting).
  • Fulfillment and Logistics: We disclose your contact, address, and shipping details to local logistics companies and courier service providers to facilitate physical order deliveries and manage Cash on Delivery (COD) cash collections securely.
  • Communication Channels: We use third-party communication tools, including WhatsApp, to facilitate direct customer support and real-time pricing inquiries. When you interact with us via these channels, your phone number and chat history are processed securely in accordance with the respective platform's privacy protocols.
  • With business and marketing partners to provide marketing services and advertise to you based on your online activity.
  • By explicit direction: When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of external social media widgets.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +92 21 35891394 or email us at info@mediacenterpk.com or contact us at Building 16C, Lane 12, Off Kh Ittehad DHA Ph 2 EXT, Suite 1, 1st Floor, karachi 75500, Pakistan.