Refund policy

Apple devices

All sales of iPhone, Mac, iPad and Apple Watch are final. They cannot be returned or exchanged. These devices are covered by the manufacturer warranty, explained on our Warranty page.

Other products and accessories

  • Items may be exchanged within 5 business days of purchase.
  • Items can only be exchanged with the product seal and original packaging intact.
  • Please bring your invoice with the item.
  • Faulty accessories are handled under our 15-day checking warranty, explained on our Warranty page.

Check your product at purchase

It is your responsibility to check the condition of your product for scratches or cosmetic blemishes before you leave our showroom, with our staff present. For online orders, please check the product when it is delivered. No claim for a scratch or cosmetic blemish can be accepted if the product was not checked and verified with our staff at the time of purchase.

Refunds

Refunds are not offered for change of mind; confirmed defects are handled under the warranty, subject to our terms and conditions 

How to request an exchange

Contact us on 021-35891394 or WhatsApp 0301 0189634 or visit us at our Outlet located at Kh-E-Muslim with your invoice, and bring the item in its sealed original packaging.

Warranty

Products sold by MediaCenter come with a warranty, as set out below.

iPhone, iPad, Mac and Apple Watch

These carry a 1-year limited manufacturer warranty. The manufacturer's terms and conditions apply.

Accessories and other products

All other products and accessories, including Apple-branded cables, adapters and other Apple-branded peripherals, carry a limited 15-day checking warranty, subject to terms and conditions. It covers manufacturing faults that appear within 15 days of purchase.

What is not covered

Manufacturer warranties generally do not cover accidental or physical damage, liquid damage, or damage from unauthorised repair or misuse. Please refer to the manufacturer's terms for details.

How to make a claim

Keep your invoice, as it is your proof of purchase. Contact us on 021-35891394 or WhatsApp 0301 0189634, or visit our showroom, and we will guide you through the process.

Please note

Scratches and cosmetic blemishes must be checked at the time of purchase. See our Return and Exchange Policy.